Accounts cannot be deleted. IRS record retention rules prohibit that. The account can be cleared and abandoned.
How do I clear and start over?
https://ttlc.intuit.com/replies/4248526
(If she already file from one account and it was accepted by the IRS then a 2nd tax return from any other account will reject.)
It is the IRS that rejects, not TurboTax, reguardless of the number of accounts.
What does the filing status say?
You can check your TurboTax filing status here:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
