Her daughter's return is not being rejected because of her TurboTax accounts. You can have up to 5 accounts with the same email address.
TurboTax accounts cannot be deleted. To deactivate an account you will need to contact TurboTax support for the procedure.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages: https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
@Bebullog99
[Edited | 3/20/2020 | 7:14 am PDT]
