Filed last year for free, federal and state. Did the same just now for 2019. But my efile was rejected for the reason of adjusted gross from previous year not matching. However, I have pulled up my 2018 number and it is exactly what Turbo Tax filed for 2018. So you now tell me I can sign up for Live Chat with a CPA and it is free but after March 28, it won't be/it will be 80.00 for that part of the deal. If I try to read the disclaimer to be absolutely sure you will not charge me now or later, it runs through at warp speed and jumps so it is unreadable. I do not feel secure I will not be charged for this after the fact. So with that insecurity , I am disgusted. Wasted my time and gave out information on line to get this done and now I have an efile fed and state return that will not go through and I can't get you to switch me to a mail in form no matter how many times I try it. And will I have a problem on the mailed form if the adjusted supposedly don't match the IRS figures from last year but THEY ARE THE CORRECT numbers that are on the 2018 filing? Disgusted disgusted disgusted. My returns are not complex. So sorry I went with you guys and will discontinue all usage of your products.
