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When I am opening my tax file I am getting error message "We do not support opening of the turbotax return files older than 2018. Please choose  2019 or 2018 tax return to continue your tax filling."

 

Please note I haven't used turbotax before so no chance its old file. I have got my tax return reject email and I need to open tax  file to correct the error, but I am unable to open it.

Also, I have saved file as .pdf format but unable to open that as well.

 

Could you please help me to know what are the options I have as my tax file is not opening?