KathrynG3
Expert Alumni

Get your taxes done using TurboTax

I recommend contacting the IRS again, 1-800-829-1040, available 7 AM - 7 PM Monday through Friday Eastern Time to ask a different agent for an explanation. Be sure to have your tax return details in hand.

 

You can also go to IRS Get Transcript to request a Record of Account type of transcript. It may provide more detail while you are waiting for further correspondence.