What the heck. Your response is BS. I am a real person with a real question and no BOT. So TurboTax response sounds like a reason not to answer a real customer question. If that is TurboTax's response, them I feel no one should buy TurboTax. If there is a BOT, it was installed as part of TurboTax software purchased on Amazon. Should I post a complaint on Amazon because it appears you are not taking the issue seriously? Just to confirm what the issue is, I start TurboTax and a dialog pops up saying there are updates to be applied. I click button to do update. When updates are complete, a dialog box appears stating there were program and form updates applied and it has a link to check what updates were. The link goes to a TurboTax web site that is TurboTax Support page but there is no list of updates. I am not dreaming this and it is a REAL problem.