The fact is that when you look at the list of Turbotax products, it purposely gives minimal information, and doesn't reveal that you are entitled to, with Desktop Premier, to get a CPA or EA.
Now, you are skirting the issue, and talking about LIVE, and even saying that you are not guaranteed to talk to a CPA or EA, but a "Tax Specialist".
This is absurd. EVERY time I put in a request for "Complex Tax Issues" or "Schedule D", etc., I would always get a CPA or an EA, and everyone of them told me I was entitled to talk to them as I had Desktop.
Even your Customer Support agents tell you that you are entitled to talk to a Tax Expert. Even though some of the not very swift ones say you are not, you simply either ask to speak to their supervisor, or call back.
You are not being straightforward, as you are skirting around the issue by not directly addressing my point, which I support from Turbotax's own website. And, you are saying that "The desktop product do no have that optional Live Turbo Tax upgrade. It's to provide online users with on-demand access to a CPA/EA tax expert and a final review of the return prior to filing.
It is ONLY the final review of the return prior to filing that LIVE provides, and Desktop doesn't. I could care less, and the saturated marketing of Live, I find utterly despicable.
I can purchase Desktop Premier for $69.95 at Costco, and not pay the nearly double from Turbotax directly. So, who is really losing out because of their purposeful obliqueness? TURBOTAX!
