I'm sorry you are having so much trouble.
If you are currently in the free edition of TurboTax, once you enter all of your tax information you will be upgraded to the deluxe version automatically if the information you enter requires the deluxe product to complete your tax return.
After you complete your tax return and go to file it, if you are being asked to pay for the deluxe product that you have already paid for, you can use the "Live Help" option on your screen to talk to an agent to resolve that issue.
You are not being able to reach a live person now because you are currently in the free edition of TurboTax, once you find yourself in Deluxe, you should be able to reach a TurboTax agent.
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