UPDATE:
- I spoke with a senior support rep. Who took my info and shared with the development team.
- They have a theory that the IRS efile system is not loaded with the social-security data since Julie passed in December.
- ... so I called up the IRS. They told me that their system *has* recorded the death.
- So now they're going to dig into it deeper.
I have also given what I hope is constructive criticism about how they can improve their messaging and error handling and customer support to help folks who find themselves in our sad situation.
And pardon me while I spare a tear.. Miss ya babe you were the best.
https://julieslife.com/ is my memorial.
