I'd love to be able to help you with this issue that is shared by many thousands of TTax users that have been a user for decades such as myself.
But it appears that TTax support has been informed by their management to ignore and try to contain the impending backlash of users that they will notice next tax season. My thought is that this "management" plan is doomed to failure and I encourage all TTax users that disagree with this current policy to vote with their credit cards for the next tax year and find another provider. This issue has gone on for far too long.
If we do not receive a proper response soon, I will start researching alternative tax services, their policies and publish the results here and in other public forums.
I hope your taxes come out well for you this year!
