I too am Cisco and it doesn't work for me either. I spoke with a representative at Morgan Stanley who read me portions of an email indicating that anyone with multiple global IDs in their HR profile would not be able to import. So I called Cisco HR, who told me my global ID has been the same for 21 years.
Another odd occurrence talking with Turbo Tax support tier 1, first claiming that it's a browser problem (I'm using installed TT Deluxe), but then she stated that she would be unable to help or escalate my problem unless I shared my screen with her. I told her no, if she could not believe my word that it's a simple "Your username and/or password are incorrect" message to escalate the case. She refused to do so, I hung up.
I absolutely hate doing manual entry. I'm getting in touch with Amazon and request a return. I'm done with Intuit.
