Irene2805
Expert Alumni

Get your taxes done using TurboTax

It appears that  you've done everything so far, including trying to update manually. 

 

Now you'll have to uninstall TurboTax, delete the TurboTax folder [C:\Program Files (x86)\TurboTax] and reinstall the program.  [This is confirmed by the fact the patch could not find your TurboTax installation.]

 

Don't worry about your tax return files -- they are stored in a different location.  [C:\Users\[your name]\Documents\TurboTax]  But just to be safe you may want to save the file to your desktop. 

  1. Click:  File > Save As  
  2. Change location to your desktop.