@Nancy35 wrote:
I can make a PDF for the federal return when using Print from the Taskbar. However if I choose to print the state return the program hangs -- spinning ball requires a Force Quit. Too bad there is a major flaw in the program.
At this point, nobody has been able to reproduce this in a test environment to even know if it is a TurboTax issue or an Apple issue. This only seems to affect a very small number of Mac customers and most of them have reported, like you, that it eventually prints.
I have long suspected that this has noting to do with TurboTax at all but there is some other Mac process that is running that "hogs" a resource needed by the print function. It also seem that once it prints, the further prints are successful.
I have suggested to some users that it might actually be processing the print, but very slowly an to try "waiting it out" - just let it spin for 15-30 minutes and see if it evenly prints. I have never received a response if that worked or not, but a lack of a "it didn't work" response, leads me to think that perhaps that worked.
If that is what is happening then only a tech that has it happen can run spindump tools to identify the slow process, but so far we just do not know how to make it happen so we can identify the cause. (It is not for lack of trying or caring).
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
