Hello Rosales,
I disagree with what you wrote. I have the same issue no matter what computer I use. Fyi I'm a network systems manager and I deal with hundreds of passwords.
In step #2 you wrote "Once you successfully reset your password and get logged into your account select My Account > Account Settings.". Yes but each time you try to login --> you need to reset your password. Once you reset your password and you try to login: the web site keeps saying the password is incorrect.
Notice that to reset your password you have to provide the email address on file as well as the phone number. You can't reset your password if the email address or phone number is incorrect.
In step #3 & #4, if you are able to login then it means you know your User ID. If you know your User ID then why do you need to verify it????
