GabiU
Level 15

Get your taxes done using TurboTax

Thank you for reporting your experience, and @Opus 17 for sharing this with us. 

@derscott and @johnf3 It'd be great to get a diag file on this so we can do more research. 

1. Click into your return. ​
2. Click Online and select "Send Tax File to Agent". ​
3. This will generate a message that a diagnostic copy will be created. Click on OK, the tax file gets sanitized and transmitted to us.​
4. Please provide the Token Number that was generated onto a response. 

Thank you! I hope to hear from you soon. 

GabiU 

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