I'm sorry you are having trouble with this. TurboTax is designed to allow you to complete your tax return in a format specified by the IRS. However, we cannot compel the IRS to accept the return.
As @rdh mentioned, everything on her return was correct, per the conversations she had with the IRS and social security administration. They informed her that the return should have been accepted by the IRS as e-filed.
TurboTax is following IRS guidelines in the preparation of the return. It should be accepted by the IRS, so TurboTax should not be held responsible, as it is the fault of the IRS that the return is being rejected.
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