I'm taking a stab at this one, as there's a known issue that sounds much like what you're experiencing. See if the workaround I'm linking below helps you out.
https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-t...
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*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
