If you paid to file on TurboTax and you're caught up in this mess, definitely file a BBB complaint. The business name is Intuit, Inc. A TT rep from the "office of the president" called me the very next day regarding the complaint, I didn't have to explain a thing, she said they would process my $40 refund and I received it last week. Of course, I'm still waiting for the IRS refund.
