Go to contact us, have them call you. They will tell you that their refund policy clearly states no refunds once you have prepared your taxes, girl was very rude. Asked for supervisor, supervisor que was 20 minutes. They called me back in less than 20 minutes, guy immediately said he would look into the refund after explaining the taxes were prepared incorrectly due to not asking for the form, now its a month later still waiting for refund blah blah blah. Both my account and my sons account were affected and both were refunded on the return call.
