At this point, I recommend closing your browsers, opening in Chrome, and verifying your password is updated at Betterment.
Second, I would verify in forms mode that nothing is in your program regarding Betterment. If there is anything, delete it. Close the program.
Third, open the program and from the main menu, select Online, and then Check for Updates to force a manual update.
Since you are getting unexpected results, it is also worth verifying that your device meets system requirements. If it does not, download your program on a different device to try the upload from a "clean slate."
