Customer Service was not able to assist me. The guy was asking me if I had uploaded my w-2 or if I entered my SSN. Then told me I needed to reboot my printer and my computer. Finally ended off by saying "We are having issues with forms today, call back tomorrow". I mentioned about getting the manual update as suggested by a user above and he said they don't have anything like that.
I have been trying to file my taxes for a month. How is it that some people can efile, but my program cannot, and somehow the issue is i need to reboot my computer when I get a message that I need to update my federal forms to efile but then there are no available updates?
