I paid for this! How can you tell me I'm using the free edition when I pay automatically every year? Is this because my house burned down destroying everything including my computer before I could begin my return? You gave me the free edition instead of the premium edition and now I can't get you to answer a simple question and you won't let me file online because everything was lost in the fire and I can't access my agi from last year? If this is so, how can I get my money back for the premium edition? What terrible customer service! Do you treat all your customers this way?
