Thank you for bringing this issue to our attention.
Just to verify, you did not have any Q code in box 12 of your W-2, correct?
I think it would be helpful to have a TurboTax ".tax2019" file that is experiencing this issue. You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions:
- On your menu bar at the very top, click "Online">
- Send Tax File to Agent click send
- The pop-up will have a token number
I'll be able to open TurboTax with your numbers but not your personal information. That may help diagnose the issue.
@tdw0475
@green95hoe
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