You can call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:
- Click on this link: https://support.turbotax.intuit.com/contact/
- Select your TurboTax platform.
- Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
- Click Submit.
- On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.
You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.
@brenwatson
If you have not yet filed your return, you can go back to the entry for your W-2 using these steps:
- Click on Federal > Wages & Income
- In the Wages and Salaries section, click on the Start/Revisit box
- You will see the screen, Here's your W-2 info. Click Edit next to your W-2.
- Continue through the interview, entering the information on your W-2.
