The first tier of support personnel are not aware of the issues surrounding the QBI and Aggregation. Nor are they aware of the work around. I have spent now an accumulated four hours of time spent on the phone with support personnel. Reference case# [social security number removed] (which was no help at all), and case# [social security number removed] who worked with me for two hours. However, both of us on that call may have been going in the wrong direction for all that time, because they are the support person was not aware of this existing problem. This points to a serious lack of communication between the TT support team an IT. That team needs your instructions of this known problem!
I would very much appreciate someone from TT or support giving me a call on Case #[social security number removed] to walk me through your instructions. The particulars on this case had to do with allowing SS# vs EIN# on the QBI forms. But after reading through this thread, I feel the real reason I'm not able to file has to do with what you have instructed us to do in this forum.
