Lisa14102
New Member

Get your taxes done using TurboTax

I have the online version - never again will I go this route as I much prefer the download.  I have called support twice asking for assistance and the people I spoke with had no idea why I could not transmit.  I then turned off my virus protection thinking perhaps that was the issue.  I also deleted cookies, tried different browser etc.    I don't have a state return  - so that can not be the issue.  All of the checks within Turbo tax come back fine - just when I transmit I get the error message that my return can not be transmitted to file via paper - Any assistance would be greatly appreciated