First, you want to make sure that TurboTax is looking for a 2019 tax return.
- Click on File in the upper left corner of the software, then Open Tax Return.
- A browser window will open and in the lower right corner you will see the type of file for which it is looking. It should be looking for a file ending with *.tax2019.
- If that looks good, make sure the file that you downloaded also ends with .tax2019.
- You can download both .tax2019 and .pdf files from Turbotax online, but only the .tax2019 can be opened with the software.
- If your file types match and it is still isn't finding it, download the file again and save it somewhere you can find it easily, like your desktop. When the browser window opens, browse for the destination of the saved file. Highlight it and then click open.
- If you are renaming the file, be sure not the change the .tax2019 at the end of the file name.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
