Beware - I talked to Tier 1 support and didn't get an answer last night. I asked to have my case escalated and spent another hour+ speaking to a supervisor in Tier 2. While both agents were extremely nice, neither of them were able to solve the issue. The manager left the conversation promising to continue to investigate the problem, or I could manually enter the data myself (and not use one of the features I paid Intuit for within TurboTax).
Sadly today I see they closed my case without any resolution. Apparently TurboTax / Intuit is more concerned about support case metrics looking good, rather than solving a customer's problem. :(
