I also got an email that my support case was resolved this weekend. I called support this morning, and they confirmed that there was an underlying issue with the product that had been reported by a number of users.
They did not have a firm fix by date for me, though it sounded like there would be a fix. They mentioned they were aiming for March 6th, but I'm not sure if that's an internal goal or a real date at which the product would be updated. I said I'd wait until then and call back if I had not seen the fix live or heard back.
