To close the loop on this, in case it helps anyone else, after over 2 hours on the phone with TT support, we determined my Home & Biz download version was somehow corrupted so we uninstalled that and reinstalled a fresh copy with license code, complete reinstall from scratch, and that fixed the problem. The online update from the app started working, I got the updated forms, and everything was fine. Btw, I did not lose my return I'd been working on since the uninstall does not remove the TurboTax file folder so was able to pick up where I left off but I did walk through everything just to make sure, plus she said while the data is retained, selections made via check boxes may not so review your return to make sure if you end up going full extreme like I did.
