I give up. I'm e-filing directly with the IRS plus my state and asking for a refund from TurboTax on the state filing fee. I've used TurboTax for 20+ years and had no problems until now. I'll skip purchasing TurboTax next year and e-file directly again regardless of how user-unfriendly it is.
I'm also posting something similar to this on costco.com.
