@ jsawin2 wrote:
When submitting the Illinois return, told a software update is required. There is no update available. Stuck in a loop.
This is a known issue with several states. Try this steps in this FAQ which will allow you to remove the IL software and clean it up, then reinstall IL state software using a pushed state program from Support, then that will hopefully work.
https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...
You can contact Customer Support for assistance. Tell them this state efile-update loop is a known issue with the IL state software as well as some other states. They may have a solution for you.
You can use the form at the link below to schedule a call back, or it may provide a number.
Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
https://support.turbotax.intuit.com/contact
However, if they don't have a solution, then ask them for fresh installation files of both the Federal software and the IL state software to be placed in your account. (If you installed from a download originally, there may already be an updated version of the Federal installation file in your account, but you'll still need a new instance of the state software program pushed to your account.)
Once you have both of those, you can uninstall your product and reinstall. If it was me, I'd save a copy of your *.tax2019 data file in some reliable location such as external media just in case anything goes wrong.
