On February 10, I spent over an hour with Customer Care (3 different people; two of them each spent a half hour with me trying to resolve). After walking through everything I was supposed to try, they agree that it is not my connection or firewall and probably an incompatibility. I uninstalled and reinstalled with the administrator box checked in the program settings; I ran it as an administrator (I have administrative rights on my machine); I turned off and on my firewall; I enabled and disabled FIPS-compliant encryption algorithms. Nothing I do allows my software to connect to the TurboTax server to install automatic updates or download the state software.
I had the same problem with TurboTax 2018 last year (the first year I was using Windows 10) and ended up having to install on a very old laptop that runs Windows 8 in order to do my taxes. I just installed TurboTax 2019 on this old Windows 8 machine and indeed it works, albeit slowly and frustratingly due to the age of the computer. For some reason your software is not compatible with my Windows 10 machine. I don't know if it's because my machine is encrypted; my Windows 8 machine is also encrypted. This is very frustrating and possibly the last year I will be able to use your software to do my taxes because I don't know how long I can continue using a laptop from 2013 just to be able to run your software.
