I found it interesting that the software kept looping back to the e-file screen after I paid for filing state taxes. I called and asked for a confirmation number, as TT help screen suggested. I talked to 4 customer service reps over a 3 day time period. No one would give me a confirmation number. Finally the 4th person was able to do this. Not only is the software buggy, but customer service needs better training. I will say, everyone I talked with was pleasant and well-intentioned, but the first rep should have known how to provide the confirmation number.
