clapperboy
Returning Member

Get your taxes done using TurboTax

I have the same problem here.

 

The installer start to unzip then stop.

 

I've downloaded the installer twice to make sure it wasn't corrupt or anything.

 

Here's what the log return:

 

07:57:20:627  No other instance; Locking now.
07:57:21:444  Domain 07:57:21:444  Setting client URL to:
https://cgpmcs.api.intuit.com
07:57:21:444  Setting PayLoad of 128 size for POST request.
07:57:21:446  CrackedURL, HostName:  cgpmcs.api.intuit.com
07:57:22:059  StatusCode from HTTP Query:  200
07:57:22:060  ResponseHeaders:

HTTP/1.1 200 OK

Connection: keep-alive

Date: Sat, 29 Feb 2020 12:57:22 GMT

Content-Length: 8948

Content-Type: application/octet-stream

Server: nginx

Strict-Transport-Security: max-age=15552000

intuit_tid: 8f7778c3c5b0492cbc51b91078872d2d

x-spanid: f92af807-52bf-46cf-ba32-07d99ccb7eed

x-amzn-trace-id: Root=1-5e5a5fb1-4ab7e9607c2d0680fb832de0

X-Xss-Protection: 1; mode=block

X-Content-Type-Options: nosniff

 

 

log found in C:\ProgramData\Intuit\TurboTax\MSI\TY19\Logs.

 

any help on solving this?

 

I can still run the turbotac2018 installer without any problem on the same computer.

 

Thanks