Get your taxes done using TurboTax

macuser_22 · ‎February 27, 2020

@RustyShackleford wrote:

Tell me how to "spin dump" and I'll try. It's just a pull-down in Activity Monitor, I guess, but does it only work if the program crashes, and not just the spinning beach ball ? Or is my terminating the process with extreme prejudice (option-command-escape) like a crash and the necessary info should be in the dump ?

Could cross fingers and hope the next one of the interminable updates fixes it.

I don't think there is any pending fix since nobody seems able to reproduce the problem at will.

You can look as a spin dump if yiu would like.

Use Applications -> Utilities -> Activity Monitor. From the process name list, select TurboTax2019 (I will probably say in red (not responding). Then from the top menu bar -> View -> Run Spindump. It will open a window and take a minute or two to do the dump.

Here is an article what it can look like and what type of information that can be obtained. You are looking for a loop where the same function keeps getting called forever. Some times the function name can give a clue.

https://www.best7reviews.com/spindump/

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**