The best place to start calling the IRS and asking them what they are showing your taxpayer profile. They will tell you if you are showing an offset pending. If you file as married filing jointly have your spouse call the IRS as well and find out if they are showing an offset. Sometimes the Treasury offset department might not show student loans that need to be paid.
If the IRS is showing an offset then you know that is where the refund went to. If not, ask them why your refund was lower than anticipated and see what they can find out.
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