TurboTax offers limited support for the business tax preparation software products. When you call in for support, you will be talking with an agent that has not been trained in the functioning of the business tax preparation software.
Consequently, he or she will not be able to help you with complex issues such as how to reconcile a balance sheet or income statement that doesn't foot or extend properly.
It is similar to purchasing a part at an auto parts store. The salesman can explain in general how the part works and how to install it, but you will be unable to drive your auto to the parts store to have corrections made if the part was not installed correctly.
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