No. That is not what we meant. Please allow me to try to explain it again.
I am using a downloaded copy of TurboTax Premium on my PC. I am not using the online version.
I've started a return about two weeks ago.
I saved the work in progress as a TurboTax file.
Today, I attempted to reopen that file.
The program asked me for a password to unlock the file.
I do not remember the password.
I clicked the link that says "Forgot Password".
The program then asks me to answer the security question in order to unlock the file.
THERE IS NO QUESTION SHOWING.
I CANNOT ANSWER A QUESTION THAT IS NOT SHOWING.
