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@lingla @teddydog86 @andymanoh @zammi 

I ended up calling support and they downloaded a new copy of TT onto my computer that worked.  The call took about an hour.  Just for the record, I tried all the different solutions I could find and none of them worked.

Here is what I tried:

    Run TT as Admin (even though it was already set that way)

    Clear the cache

    reinstall TT

    update manually (when I tried it, I got the message that TT was not installed!?)

    disable windows firewall

    turn off virus protection

    run 'repair' for the TT install

    enable all .net features

    run the 'state loop' cleanup

    reboot into 'selective statup'

 

Hope this info helps.