Hi Regina and Yanny. Thank you for trying to help me. Unfortunately neither of those options are working.
Regina: The menu in Free File does not include the option to Upgrade. The only option is "Tax Home," "Account" and "Sign Out."
Yanny: When I click on that orange box, it takes me right back to the Free File page. :( I don't get an option to select Deluxe.
Again, the gentleman who described exactly the same problem (Here's his explanation: https://www.businessinsider.com/tiny-mistake-turbotax-irs-free-file-took-hours-to-fix ) explained this as his solution: "The support expert helped me use a little-known feature to get my data out of the Free File version of TurboTax online and into the paid product. I exported my data into a TurboTax export file, paid for a desktop version of TurboTax for Mac, and imported my file into the desktop version."
Would either of you--or someone else in this community--be able to help me follow these instructions?
