@earlgray wrote:
This JUST happened to me. Purchased TT. Did the return over a week. I had acouple questions so waited overnight for answers from adviser. Opened TT today and it wanted to do an update. Now it is ALL GONE. A WEEKS WORK. I have no other accounts. This is horrible
Which CD/download software are you using--the Windows or Mac software? Search your entire computer for any file ending in *.tax2019 file extension. Also check the Recycle Bin. In Windows, the default location for the *.tax2019 data file is the \Documents\TurboTax directory (or \My Documents\TurboTax in prior versions of Windows). But that can vary, depending on where you had been saving it. I don't use a Mac, but we can get a Mac user to assist if needed.
You said "I have no other accounts."
What does that refer to? Are you talking about additional user accounts on your computer? If you do have any additional users accounts, you need to search for it in each one. If you only have one user account, then that obviates that.
I know it won't help you now, but I always save an additional copy of the data file to a thumb drive after each work session.
If you want to speak to TurboTax Support, here's how to get a phone number, or it might schedule a call back.
Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
https://support.turbotax.intuit.com/contact
