I completed filling out the TT Deluxe forms, and progressed to eFile. I got a notice that I needed to "download the state". I questioned that since state forms were completed.
I proceeded to download, but what I downloaded was a hidden charge for eFiling the state. This is at best false and misleading advertising.
At no point in the program before charging to eFIle was there any notice that I could eFile the state by mail.
I called to speak with an agent, and they said that after eFiling, Intuit would not refund the $19.99 fee.
This false advertising and the fact that the mail filing alternative was never adequately communicated is unacceptable.
Intuit should be held accountable.
This message sent via online page https://ttlc.intuit.com/community/forums/replypage/board-id/202/message-id/312847 on 25 February,2020 at 3:50 PM CST
