I didn’t know where to post issues I encountered while using 2019 TurboTax Deluxe, so I’ll just report them here. Note that I did update TurboTax before each session and I did save my return before each exit.
- Probably the most disconcerting issue is when I go back to review my TT inputs, sometimes I see that TT have removed the answers I am certain I had input earlier. Often this happened after I answered the TT question, “Do any of these apply to you”, such as where TT ask are you legally blind or did you pass away, or where TT ask questions to determine if your state refund is taxable for federal purpose. This oddity makes me wonder: (1) did I forget to answer this question and, consequently, did TT calculate the wrong tax liability, and (2) if I don’t re-input my answer and leave it unanswered as shown, will TT calculate the wrong tax liability? I tested this several times by re-inputting my answer, saving and exiting the return, and then returning to the same page, only to see that my answer is no longer there.
- Immediately after I open TT for another session, I instruct TT to check for updates -- but TT doesn’t tell you the result (ie., whether the software is up-to-date already or not).
- During the federal return review process where TT says, let’s check your deductions and credits, I click on the Continue button to see the results -- but no results are shown.
- Near the end of the federal return process where I input bank information, I must input the data twice (the second time to confirm). Well, TT asked me to input the same data a third time, as if I had never input the information the first time.
- I couldn’t insert a flag on the page where I first input my social security number.
- TT skipped over the Wages & Salaries page, as if I already filled it in. TT doesn’t even ask if I received a W-2 form.
- I had to register my TT software twice, once for each of the two user accounts I use on the same computer. Since this is one computer, I should need to register TT only one time.
- This item relates to the TT website. Whenever I log out of my account, there is an error message: Unexpected System Error.
I hope TurboTax can fix these bugs in their software for 2020. The work flow for 2019 was not very good. Having to unnecessarily input the same data over and over only increases the likelihood of mistakes.
