An update:
I called back today, and after getting through the various phone tree and supporter layers, I got hooked up with product support. The woman I spoke to was very nice and quite useful. She indicated that the potential issue has been raised in their internal systems and was being investigated. She attached my case to it and said I'd be contacted when there was an update. She said to get back in touch in 7 - 10 business days if I had not heard back.
I'll report back when I have heard back or if I reach out again.
