I am stuck in IRS Free File.
A Turbo Tax advisor told me that I qualified for IRS Free File through TurboTax. I do not qualify. Now I cannot exit Free File to return to my regular Turbo Tax account.
THIS IS NOT A COOKIES/HISTORY issue. (I have spent a total of 2 hours and 42 minutes on the phone with customer support.)
It is the same issue this man describes in this article: https://www.businessinsider.com/tiny-mistake-turbotax-irs-free-file-took-hours-to-fix
He resolved his issue, but he doesn't go into detail so that I may mimic his steps to resolution. HOW CAN I RESOLVE THE ISSUE, JUST LIKE HIM?
