Knowing these kinds of things is why I pay a professional company $80.00. And, for the record, when I came to the website to fix the problem I received a message stating that I'd have to come back later in February in order to have TT do it. So I opted to do it myself -- and to share a tip here that made it a little easier.
What TT did was more than simply unwise. You can try and justify it all day long, but there is no justification. They've screwed up a lot of people who paid good money for their expertise and they messed up. Yet, they won't admit it, let alone apologize for it.
