I also got majorly screwed over this year by this issue. I feel like it is a 2020 program flaw. I literally had the insurance document ready with my other tax documents and since their crappy program didn't ask any questions this year about my insurance, I thought I maybe didn't need it. I am not a tax pro and cannot afford to have them prepared professionally, so I relied on TurboCrapz to walk me through correctly. I emailed them about this and was given no help, so I have complained to the BBB. TT refuses to admit that there was any wrongdoing on their behalf! I needed that refund check and now I have to wait an additional 8 WEEKS! I don't know how I will scrape by until then. Don't bother calling because TT will skim over the issue and will put the blame on you as the consumer. Literally the most unempathetic customer service that I have ever encountered.
