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Found both an inconsistency and a reproducible crash. Depending on how I reach the import search, I either don't get a result for "American Express" or TurboTax crashes and exits upon login attempt.

 

Search Topics > "Import" > import > Add Other Documents > Search for Your Financial Institution > "American Express"

Unexpected behavior: No results are returned 100% reproducible

 

File > Import > From Financial Institution > I'm looking for: "American Express"

American Express Bank, FSB is returned in the results

Unexpected behavior: TurboTax crashes and exits without warning or error message 100% reproducible

 

Applies to both cases

  • Mac OS X Catalina 10.15.3
  • TurboTax Home & Business for Mac 2019 2019.r18.033
  • No special characters were used in my American Express password