edda
Returning Member

Get your taxes done using TurboTax

I spoke with a TurboTax support person just now. They really did not have an explanation, but they asked me to delete the entries that were not being processed correctly and re-enter them. To make a long story short, that fixed my problem. I have no idea why they were incorrectly processed in the first place. The exact same software, the exact same keystrokes, etc. But now it is correct - mostly, anyway. The thing that is still incorrect is the following: On the "Summary for this Account" screen, under the "Net Gain/Loss" column heading, the figure is still wrong, and it does not match the figure on the 8949, which is right. I believe I have seen this before, where TurboTax screens sometimes show values that are different from what is on the IRS form. I have never reported the problem, and I've already had more "fun" with this than I want, so I think I am finished.

 

Thank you for taking the time to respond to my inquiry. I am generally not happy with the support response to "try it again", but this time it worked. I have also seen times when TurboTax, at the end where it supposedly checks everything, reports no problems, but then if you go back in to the file to do something that perhaps you forgot and then you re-run the "check everything", it finds something that was there earlier, and I wonder why it did not catch it before. All things considered, it is still better than doing it by hand, but it is not perfect.

 

Sigh...................